FAQs

Are we able to order with your store during the Covid-19 lock-down?

While you are able to order online, orders will not be dispatched until the lock-down is lifted here in NZ. Our business is not considered an essential service, therefore NZ Post and Couriers cannot deliver our parcels. Any orders placed during the lock-down period will be processed and posted after businesses are allowed to operate normally. Currently the lock-down period is set for 4 weeks starting from midnight 25 March 2020.

Sorry for any inconvenience. Stay safe and take care during these difficult times.

How to best store the lip balms?

Our lip balms are 100% natural, we use unrefined, fresh, organic and 100% natural ingredients. No artificial preservatives are used. Thus they need to be stored accordingly to ensure longevity.

We recommend that you store them between 4° to 22°C. Please do not leave them in direct sunlight or hot cars. While our lip balms are heat stable, the melt & solidify cycle can change their texture. Proper storage, away from direct sunlight & heat will ensure you’ll retain the original smooth and creamy texture.

 How long does a tube last?

This depends on how often you use the lip balm. For normal use it can last approximately 4 to 6 months. 

We handcraft our lip balms in small batches to ensure fresh yummy lip balms are sent to you. We recommend you use them within 12 months. 

Are your tubes recyclable?          

Yes our tubes are recyclable. We use FDA approved, BPA-free, non-toxic food grade #5 tubes.

Do you add any alcohol to your balms?

No we don't. We have found that alcohol based lip balms tend to dry out lips.  

What type of flavours do you use in your lip balms?

We either use pure essential oils or 100% natural and certified organic flavour compounds.  

Do you ship internationally?

Yes we do.  Shipping rates are calculated based on your order value.  If you have any questions regarding this please feel free to contact us. You can also check out our Shipping page for more information.

Current Shipping Rates

New Zealand: Urban - $3.50, Rural - $6.95, Free Shipping for Orders over $30, rural delivery surcharges apply.

Australia: $8.95 (orders up to $25), $7.95 (orders up to $40),  $6.95 (orders up to $50), Free Standard Shipping (orders over $50)

Rest of the WorldInternational Air (Standard Shipping) - Untracked - $15

Please note that all Standard Shipping is Untracked - We do offer Tracked and Courier postal options at additional cost - these options are available at checkout.